Frequently Asked Questions
Everything you need to know about your LEAU experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn garments with original tags attached. To initiate a return or exchange, please visit our online Returns Portal. Please note that final sale items are not eligible for return.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Are LEAU products ethically manufactured?
Sustainability and ethics are at the core of LEAU. We partner exclusively with factories that guarantee fair wages, safe working conditions, and follow environmentally conscious production processes.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team. After this window, the order cannot be changed.